Shipping
We endeavour to ship all orders within 48 business hours. Customers will be notified when their order has been dispatched.
INTERNATIONAL
All orders over $150 | 2 – 4 business days | Free
All other orders | 5 -7 business days| $45
We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.
All gowns purchased online are inclusive of Duties and Taxes.
WE TAKE NO RESPONSIBILITY FOR INCORRECT SHIPPING DETAILS. IF INCORRECT DETAILS HAVE BEEN SUBMITTED WE SUGGEST THAT YOU CONTACT US IMMEDIATELY VIA ORDERS@LOVEONEDAY.COM.AU
DELIVERY ADDRESS CANNOT BE CHANGED OR CANCELLED ONCE ORDER(S) HAS BEEN DISPATCHED.
ORDER TRACKING
You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.
Returns & Exchange
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer returns or exchanges within 30 days of receiving your order. You can return your product at your own cost for a different product, or a refund to the original payment method.
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Please note the following exceptions to our return and exchange policy:
Discounted items are final and cannot be returned or exchanged
Returned items must have tags still on and be returned in original packaging
Returned items must have no visible signs of wear or use
HOW TO RETURN / EXCHANGE AN ITEM:
1. Within 48 hours of receiving your item please notify us of your intent to return / exchange at orders@loveoneday.com.au
2. Fill out the returns / exchange form. This is included in your order
3. Send back to One Day Bridal HQ 407 City Road, South Melbourne, VIC 3205 Australia with registered and tacking post.
4. All items are assessed at ONE DAY to ensure our returns standards are met prior to sending out an exchange and or issuing a refund.
We do not refund the shipping cost on any returned or exchanged order; only the cost of the actual items returned will be refunded.
Please allow 7 business days for your return / exchange request to be processed.
Terms & Conditions
This website is operated by One Day Bridal PTY LTD (ABN 6015955678). All orders and purchases made through this website are subject to the Terms and Conditions outlined below. Please read them carefully. By using onedaybridal.com.au or loveoneday.com (“this Website”), you agree to be bound by the terms of use outlined below and also to the provisions of our Privacy Policy. These Terms and Conditions are subject to change at the discretion of ONE DAY BRIDAL.
Privacy Policy
By using this Website, you consent to the processing of information as described in our Privacy Policy and warrant that all data provided by you is accurate.
Order Acceptance
Your electronic receipt of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. ONE DAY BRIDAL reserves the right to decline your order for any reason after the order receipt has been sent. ONE DAY BRIDAL will be in contact with the details you have provided if your order is unable to be filled.
Payment & Ordering
We offer the following payment options: Visa and MasterCard and PayPal. Payment will be debited upon completion of order through our secure payment gateway, eWay.
All payments must be received in full prior to dispatch. If your payment is not received or if your payment is declined by your bank or by your credit card issuer, we cannot guarantee that we will hold the product for you despite the placement of your order.
Prices of Products
Prices are current at time of display but are subject to change without notice.
Made to order gowns and veils
Due to the made to order nature of all gowns and selected veils we are unable to cancel or process exchanges or refunds after the order has been placed.
Returns and Exchanges
We offer free returns or exchanges within 30 days of receiving your order. You can return your product for a different product, or a refund to the original payment method.
Please note, no returns or exchanges are available for items purchased on sale, or at a discounted price, these sales are final.
ONE DAY BRIDAL takes exceptional pride in the quality of our services and products. Should you receive a faulty or damaged product please email orders@loveoneday.com.au with a images and a detailed description of the fault. From here we will assess whether an exchange or refund will be issued.
We endeavour to process all returns upon arrival, during busy times this can take up to a maximum of 10 working days.
