Shipping
We endeavour to ship all orders within 48 business hours. Customers will be notified when their order has been dispatched.
INTERNATIONAL
All orders over $150 | 2 – 4 business days | Free
All other orders | 5 -7 business days| $45
We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.
All gowns purchased online are inclusive of Duties and Taxes.
WE TAKE NO RESPONSIBILITY FOR INCORRECT SHIPPING DETAILS. IF INCORRECT DETAILS HAVE BEEN SUBMITTED WE SUGGEST THAT YOU CONTACT US IMMEDIATELY VIA ORDERS@LOVEONEDAY.COM.AU
DELIVERY ADDRESS CANNOT BE CHANGED OR CANCELLED ONCE ORDER(S) HAS BEEN DISPATCHED.
ORDER TRACKING
You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.
Returns & Exchange
If you’re looking to return or exchange your order for whatever reason, we’re here to help!
Please note the following conditions, item(s) must be returned:
- Within 30 days of purchase;
- Unworn and unused with the original tags still attached.
- In the original packaging which must be in the original condition.
For all online GOWN sales please note:
- Gowns purchased on backorder or preorder cannot be returned on exchanged. Only gowns available and in stock can be returned or exchanged.
- Items must be in original condition free of makeup, marks and stains, and must not have been worn, altered or washed.
- Any tags must remain in place.
- We suggest all items are tried on as soon as they are received to ensure you can exchange items within our specified timeframe.
Please try on the gown after a shower to avoid contact with moisturiser, deodorant or makeup.
- Additionally, please try on your gown on clean, carpeted or tiled flooring.
- All items will undergo further quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.
- In the event of a manufacturing fault, return postage will be paid by ONE DAY BRIDAL. However, in the event of a change of mind, you will be liable for any additional postage to return your item and the purchase of the new.
HOW TO RETURN / EXCHANGE AN ITEM:
1. Within 48 hours of receiving your item please notify us of your intent to return / exchange at orders@loveoneday.com.au
2. Fill out the returns / exchange form. This is included in your order
3. Return your item(s) to the address below.
One Day Bridal HQ
Attn: Returns
407 City Road
South Melbourne
Victoria 3205
Australia
4. All items will undergo quality control upon return. Exchanges are only available after the items have passed quality control. If for any reason your item does not pass QC, Customer Service will contact you with your options.
7. Please allow 7 business days for your return / exchange request to be processed.
IMPORTANT INFORMATION
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.
Terms & Conditions
We endeavour to ship all orders within 48 business hours. Customers will be notified when their order has been dispatched.
AUSTRALIA + NEW ZEALAND
Pick up in store | Melbourne Only | Free
All orders over $150 | 2 – 4 business days from dispatch | Free
Standard | 5 -7 business days from dispatch | $15
Express | 2 – 4 business days from dispatch | $25
*Please note Express Australia Post operates between all capital cities (except Darwin and in Perth CBD only) and some major centres. Outside metropolitan areas guaranteed service is to and from townships only. If your item is for an address outside the Express Post network, Australia Post use the fastest possible transport links, but it won’t be covered by their Next Day Guarantee and can take up to 5 days to be delivered.
INTERNATIONAL
All orders over $150 | 5 -10 business day | Free
All other orders | 5 -10 business days| $45
We use a DDU (Delivery Duty Unpaid) service, which means you simply pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country.
All gowns purchased online are inclusive of Duties and Taxes.
WE TAKE NO RESPONSIBILITY FOR INCORRECT SHIPPING DETAILS. IF INCORRECT DETAILS HAVE BEEN SUBMITTED WE SUGGEST THAT YOU CONTACT US IMMEDIATELY VIA ORDERS@LOVEONEDAY.COM.AU
DELIVERY ADDRESS CANNOT BE CHANGED OR CANCELLED ONCE ORDER(S) HAS BEEN DISPATCHED.
ORDER TRACKING
You will receive a tracking number for your order upon dispatch to track your order. Please advise us if you require assistance in tracking your order.
